Updated on July 31, 2026
Updated on July 31, 2026
Privacy policy
Privacy Policy
This policy explains how Palette (“we”, “us”, “our”) collects and uses personal information when you visit our website or get in touch with us through it.
This policy covers our public website only. If you use the Palette art logistics management platform, separate platform privacy documentation applies and is available through our Trust Centre. When providing the platform, we may process personal information on behalf of your organisation under our contractual arrangements with it.
Who we are
Palette is a trading name of Artnode Services Limited, a company registered in England and Wales (company number 16297945), with a registered office at 76 St Johns Road, Tunbridge Wells, TN4 9PH, United Kingdom. For this website, Artnode Services Limited is the controller of your personal information — meaning we decide how and why it’s used.
What information we collect
We collect personal information that you choose to provide through our contact and demo request forms which may include: your name, your email address, your phone number, any message or details you include, whether you’d like to receive our newsletter if you tick the sign-up box.
You don’t need an account to use our website, and filling in our contact or demo request form doesn’t give you access to the Palette platform — platform access is set up separately, once you’ve become a client.
We may also collect limited technical and usage information automatically when you browse our website, subject to your cookie preferences — things like the pages you visit, how you found the site, your approximate location from your IP address, and your device or browser type. Full details are in our Cookie Policy.
Why we use your information
Responding to enquiries and demo requests.
We use your name, email, phone number and message to reply to you and follow up about Palette’s services. We rely on legitimate interests as our legal basis — specifically, our interest in responding to people who contact us and building relationships with prospective customers. We’ve weighed this against your rights and interests, and only use the minimum information needed, kept securely, in ways you’d reasonably expect.
Sending marketing communications.
If you tick the newsletter box, we’ll use your name and email to send product updates and marketing about Palette. We only do this with your consent, and you can unsubscribe at any time via the link in any email, or by contacting us directly.
Understanding how our website is used.
We use analytics to see how visitors use our site so we can improve it. Where analytics or marketing technologies involve storing information on, or accessing information from, your device, we use them only with your consent. You can withdraw that consent at any time through our cookie settings. See our Cookie Policy for more information.
Who we share your information with
We share certain personal information with a limited number of trusted service providers that help us operate our website and communicate with you, including providers of cloud hosting, customer relationship management, email communications, website analytics, cookie consent management, business email, IT support and website security.
These providers only use your information to provide services to us, under contracts requiring them to keep it secure and confidential. We don’t sell your information or share it with anyone for their own marketing purposes.
International transfers
Some of our service providers process personal information in countries outside the United Kingdom and, where applicable, the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws. Depending on the circumstances, these safeguards may include adequacy regulations or adequacy decisions, the UK International Data Transfer Agreement (IDTA), the International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses, or the European Commission’s Standard Contractual Clauses, together with any supplementary measures required by law.
How long we keep your information
We generally retain contact form enquiries and demo requests for up to 24 months after our last meaningful interaction, unless the enquiry develops into a customer relationship or we need to retain the information for longer for legal, regulatory or dispute resolution purposes.
We retain your marketing contact details while you remain subscribed. If you unsubscribe, we may retain limited information on a suppression list to ensure that we respect your preference and do not send further marketing communications.
Your rights
Depending on the circumstances and subject to applicable legal conditions and exemptions, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict how we use your information
Object to us using your information
Ask us to transfer your information to another organisation (data portability)
Withdraw your consent at any time, where we’re relying on consent — for example, for marketing emails
To exercise any of these rights, contact us using the details below. We normally respond within one month. Where permitted by law, we may extend this period for particularly complex requests and will tell you if we need to do so.
How to complain
If you have concerns about how we’ve handled your personal information, please contact us first at support@palettefineart.com so we can try to put things right.
If you’re not satisfied with our response, UK residents can complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline: 0303 123 1113. Website: ico.org.uk/make-a-complaint.
If you’re based in the EU, you can also complain to your local data protection authority.
Changes to this policy
We may update this policy from time to time — for example, if we start collecting new types of information or change service providers. We’ll update the date at the top when we do.
Contact us
Questions about this policy or how we handle your information? Email support@palettefineart.com.
Privacy Policy
This policy explains how Palette (“we”, “us”, “our”) collects and uses personal information when you visit our website or get in touch with us through it.
This policy covers our public website only. If you use the Palette art logistics management platform, separate platform privacy documentation applies and is available through our Trust Centre. When providing the platform, we may process personal information on behalf of your organisation under our contractual arrangements with it.
Who we are
Palette is a trading name of Artnode Services Limited, a company registered in England and Wales (company number 16297945), with a registered office at 76 St Johns Road, Tunbridge Wells, TN4 9PH, United Kingdom. For this website, Artnode Services Limited is the controller of your personal information — meaning we decide how and why it’s used.
What information we collect
We collect personal information that you choose to provide through our contact and demo request forms which may include: your name, your email address, your phone number, any message or details you include, whether you’d like to receive our newsletter if you tick the sign-up box.
You don’t need an account to use our website, and filling in our contact or demo request form doesn’t give you access to the Palette platform — platform access is set up separately, once you’ve become a client.
We may also collect limited technical and usage information automatically when you browse our website, subject to your cookie preferences — things like the pages you visit, how you found the site, your approximate location from your IP address, and your device or browser type. Full details are in our Cookie Policy.
Why we use your information
Responding to enquiries and demo requests.
We use your name, email, phone number and message to reply to you and follow up about Palette’s services. We rely on legitimate interests as our legal basis — specifically, our interest in responding to people who contact us and building relationships with prospective customers. We’ve weighed this against your rights and interests, and only use the minimum information needed, kept securely, in ways you’d reasonably expect.
Sending marketing communications.
If you tick the newsletter box, we’ll use your name and email to send product updates and marketing about Palette. We only do this with your consent, and you can unsubscribe at any time via the link in any email, or by contacting us directly.
Understanding how our website is used.
We use analytics to see how visitors use our site so we can improve it. Where analytics or marketing technologies involve storing information on, or accessing information from, your device, we use them only with your consent. You can withdraw that consent at any time through our cookie settings. See our Cookie Policy for more information.
Who we share your information with
We share certain personal information with a limited number of trusted service providers that help us operate our website and communicate with you, including providers of cloud hosting, customer relationship management, email communications, website analytics, cookie consent management, business email, IT support and website security.
These providers only use your information to provide services to us, under contracts requiring them to keep it secure and confidential. We don’t sell your information or share it with anyone for their own marketing purposes.
International transfers
Some of our service providers process personal information in countries outside the United Kingdom and, where applicable, the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws. Depending on the circumstances, these safeguards may include adequacy regulations or adequacy decisions, the UK International Data Transfer Agreement (IDTA), the International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses, or the European Commission’s Standard Contractual Clauses, together with any supplementary measures required by law.
How long we keep your information
We generally retain contact form enquiries and demo requests for up to 24 months after our last meaningful interaction, unless the enquiry develops into a customer relationship or we need to retain the information for longer for legal, regulatory or dispute resolution purposes.
We retain your marketing contact details while you remain subscribed. If you unsubscribe, we may retain limited information on a suppression list to ensure that we respect your preference and do not send further marketing communications.
Your rights
Depending on the circumstances and subject to applicable legal conditions and exemptions, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict how we use your information
Object to us using your information
Ask us to transfer your information to another organisation (data portability)
Withdraw your consent at any time, where we’re relying on consent — for example, for marketing emails
To exercise any of these rights, contact us using the details below. We normally respond within one month. Where permitted by law, we may extend this period for particularly complex requests and will tell you if we need to do so.
How to complain
If you have concerns about how we’ve handled your personal information, please contact us first at support@palettefineart.com so we can try to put things right.
If you’re not satisfied with our response, UK residents can complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline: 0303 123 1113. Website: ico.org.uk/make-a-complaint.
If you’re based in the EU, you can also complain to your local data protection authority.
Changes to this policy
We may update this policy from time to time — for example, if we start collecting new types of information or change service providers. We’ll update the date at the top when we do.
Contact us
Questions about this policy or how we handle your information? Email support@palettefineart.com.
Manage art shipping with greater clarity, confidence, and control.
See how Palette helps galleries, auction houses, and art logistics providers to eliminate administrative friction, improve decision-making, and accelerate transport velocity.
Manage art shipping with greater clarity, confidence, and control.
See how Palette helps galleries, auction houses, and art logistics providers to eliminate administrative friction, improve decision-making, and accelerate transport velocity.
Manage art shipping with greater clarity, confidence, and control.
See how Palette helps galleries, auction houses, and art logistics providers to eliminate administrative friction, improve decision-making, and accelerate transport velocity.